Electronic case management software describes software that helps nonprofits and medical offices nationwide manage patient interactions over various digital channels like contact forms and email. This can include using voice recognition software or data mining to find out what information is available to share. The key is discussing what is essential to share without being invasive and prying too much. Getting a handle on the tone of the patient's communication is key.
USES OF ELECTRONIC CASE MANAGEMENT SOFTWARE
Many times, electronic case management software is used to track the case files of all a client's clients. This enables the professional to determine how many clients have opened an email, how many calls have been made, and where the rings ended. This allows the organization to establish continuity in how the work gets done. It also helps the therapist set up a therapeutic meeting with each client. The file will show the date and time that the call was made, any action taken, and any information shared with the client.
Electronic case management software is often used to track the actual service given to the clients. This is particularly useful for medical offices with many patients who tend to work irregular hours due to the size of the office. By using an electronic case management system, all the information on each client is easily monitored and controlled, which helps to eliminate late-night or missed calls from specific clients due to a lack of access to a telephone.
Most case management software provides some additional information to go along with the primary data, such as a list of clients a particular therapist has had a call from and when. This helps determine the client's interaction with a specific therapist. For instance, if a client has 10 calls with a particular therapist within three months, looking at that list of clients may be helpful to see what the dynamics are. This is valuable information in helping to customize services to the clients. Sometimes, getting a handle on the basic information provided helps make things run smoothly.
TYPES OF SOFTWARE
There are several different types of software options available for use with case management systems. One of these is a comprehensive package designed to meet all the needs of a typical case management system. It may feature all the same features as more basic software options or only include those necessary for the particular type of practice. More advanced software options can be integrated into a more complete management system. There are available options that provide information on specific demographic information about each of the clients that are in question.
CONCLUSION
All case management software must include a method of keeping all the patient's case information up to date. All medical practices should know the date that each appointment occurred, the name of the person calling the clinic, the date and time this office received its last case information update, and when a doctor or nurse previously checked in it. All this information is important for various reasons. First, doctors and nurses need to be able to track how many appointments took place with each client in a day, month, or year, which will allow them to make sure that enough patients are seen within a certain period to make sure that enough cases are being handled at any given time.